Critical Success Factors of TQM in the Indian Dairy Industry

This discussion is centered around the research paper which uses factor analysis to investigate critical success factors (CSFs) for Total Quality Management (TQM) in the Indian dairy industry. The study identified five key CSFs from a literature review and then, using data from quality control managers, employed factor analysis to reveal eight factors influencing TQM success. These factors, which explained 75.132% of the variance, encompassed aspects like customer focus, employee involvement, and continuous improvement. The most influential factor, accounting for 46.403% of the variance, related to management practices and customer relations. The research concludes that TQM is crucial for the Indian dairy industry's competitiveness and sustainable growth, given the increasing demand for quality assurance.