CRM buzzword destruction and deconstruction - with Thomas Wieberneit

from Busting the omnichannel - enterprise hacks and chats · host Jon Reed

In this "blogs that matter" edition of hits/misses video, we'll dig into several of CX gadfly Thomas Wieberneit's notable blog posts. Join this free-for-all as we talk about how NOT to manage your customer journeys, why we DON'T want a 360 degree view of the customer, and why "ecosystems" are not what they appear. Sound like fun? Yes, you can get Busting the Omnichannel on iTunes.

Episode metadata supplied by the publisher feed · Published Jun 6, 2021

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CRM buzzword destruction and deconstruction - with Thomas Wieberneit

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This episode was published on June 6, 2021.

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