CRM Transformation in Salesforce(SFDC) Era | Salim Sha (CRM Leader) | TGV Episode #16

In this episode #16, the hosts Naveen Samala & Sudhakar Nagandla have interacted with another guest Salim. Salim Sha has been living in the world of legacy CRM and also witnessed the transformation from Siebel to SalesForce. Salim started his career in CRM with Tally Solutions, working through his journey with Wipro, Infosys, and also led Digital transformation initiatives for GE. He is now working as a Global SalesForce Practice Leader for a major IT Services Consulting firm in Bengaluru. Coming to his education, Salim has done his Bachelor of engineering from Maharashtra Institute of Technology along with MS in Software Engineering from BITS Pilani In this episode, there was a great conversation around CRM Transformation in Salesforce Era Get to know from Salim on following:- CRM Basics – Cycle Start to Finish- Major transformations in Customer Engagement in last 2 decades- Roles in CRM space & Career Progression path- How AI & ML are transforming CRM Industry?- Business Transformation & Impact to customers- How CRM tools can help customer retention?- Personal tips for those who want to shine in their careers Enjoy the episode! Do not forget to share your suggestions or feedback at [email protected] or by messaging at +91 9494 587 187 Subscribe to our YouTube Channel: https://www.youtube.com/c/TheGuidingVoice Also, follow The Guiding Voice on Social Media:LinkedIn: https://www.linkedin.com/company/theguidingvoiceFacebook: http://facebook.com/theguidingvoice4uTwitter: http://twitter.com/guidingvoiceInstagram: https://www.instagram.com/theguidingvoice4u/Pinterest: https://in.pinterest.com/theguidingvoice4u/pins/Explore more at: https://www.theguidingvoice.net Hosted on Acast. See acast.com/privacy for more information.