CS Blueprint: Key Metrics for Customer Success

from Gain Grow Retain · host Gain Grow Retain

In this week's CS Blueprint, Jay and Kristi, discuss whether what the right metric for customer success teams is - does focus on NRR create lazy CSMs? _______ If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/ ______ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Episode metadata supplied by the publisher feed · Published May 18, 2022

Embed this episode

Attribution link and audio player

NOW PLAYING

CS Blueprint: Key Metrics for Customer Success

0:00 36:57

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Gain Grow Retain?

This episode is 36 minutes long.

When was this Gain Grow Retain episode published?

This episode was published on May 18, 2022.

Can I download this Gain Grow Retain episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!