Why SaaS companies need Customer Success Operations - with Chris Hicken

Customer Success Operations is not admin. It is the engine that helps CS teams scale, prioritise and focus on the work that matters most. In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Chris Hicken, CEO of ‘nuffsaid, to explore why Customer Success Operations is critical to effective Customer Success. We cover: Why Customer Success Operations mattersHow CS Ops helps teams scaleHow better workflows improve customer engagementWhy CS teams need to focus on the right tasks and customersWhen SaaS companies should build CS Ops capabilityHow CS Ops supports retention, expansion and customer value This is a practical conversation for SaaS CEOs, CCOs, Customer Success leaders and CS Ops teams who want to build a more focused, scalable and effective Customer Success organisation. Connect with Chris on LinkedIn