CSMs: Escalation Addicts? The View from Support

Are CSMs just Escalation Managers? Should CSMs respond to customers on support tickets? What can a CSM do to work well with the support team? Find out all of this and more when Valerio and William are joined by Geran Smith, who has spent time both as a CSM, in product management and who now leads a global support team.

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This episode is 40 minutes long.

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This episode was published on March 12, 2022.

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