CSMs should be great change management experts

from Gain Grow Retain · host Gain Grow Retain

Customer success teams aren’t here to simply train the customer on using a product. Customer success teams are change management agents. Helping guide a customer to an outcome through people, process and technology habits. Reframe the thinking for your CS teams. Join the conversation. ----- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

Episode metadata supplied by the publisher feed · Published Mar 30, 2023

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Customer success teams aren’t here to simply train the customer on using a product.

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CSMs should be great change management experts

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