Cultural Excellence Part One: Michele Herlein on Fixing Workplace Culture

This episode is part one of a two part conversation on culture with Michele Herlein, author of Cultural Excellence. Joe Pardavila sits down with Michele to explore why so many workplaces feel draining instead of energizing. Michele spent decades transforming culture at Bandag and Bridgestone, where she helped drive major performance gains by focusing on people, behavior, and alignment. She explains why many companies treat culture like posters on a wall, why leaders think their culture is strong when employees feel the opposite, and how simple systems shape behavior every day. Michele breaks down her PVVS model, shares the business impact of intentional culture design, and outlines the steps leaders should take before reworking values, purpose, or strategy. If you want workplaces where people do their best work and feel proud to show up, part one gives you a clear starting point.