Culture + Accountability for Operations Managers: Creating Open Conversations Instead of Bottling Up Conflict with Troy Corrigan #55

Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor's monthly newsletter. Now, let's jump in! Not all family businesses successfully transition from one generation to the next, so what makes the difference? In this episode, Troy Corrigan joins the podcast to share lessons on manufacturing leadership, growth mindset, and authentic leadership for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors. Troy talks about the personal adjustments he and his brother had to make to succeed through their team, why accountability and communication skills matter, and how being connected to something bigger than your own business strengthens culture, trust building, and long term performance. 3:20 – the foundation of Corrigan Electric and how it all started, from college to the 4-year apprenticeship program, and decided to get involved in IEC leadership 6:25 – electricians are hands on, and young people can come out debt free, and make great money.  Need for the industry is here to stay, look at electric vehicles 9:20 – need to be creative to keep employees 11:25 – cannot throw money to keep people, it is about the personalities, where do you want to be regarding culture 13:02 – they must know you care, by asking questions and being involved with them, open door process and be part of the team.  What can we do to help? 14:35 – remind us of what we were taught, recognize when someone needs support, and what action may come out of that conversation.  What's going on?  Bottled up or blow up. 17:00 – we are all working on how we show up, we are all human.  Not just for me, it is for my team that I need to work on myself, learning skills in Leading with Emotional Intelligence 19:02 – conversations create a different experience and that creates culture 19:30 – love the discussions with staff, you always learn something about the person 20:02 – getting aligned with brother and partner Shawn, game changer 21:15 – we must be able to take the feedback from each other, having conversations to call each other out, better result for the team be the role model 21:35 – Trevor personal example of still missing signs, and the power of having someone to call you out 23:45 - gotta invest and take the time and you will have the outcome, and act on what you are learning or being reminded of.  Helped me learn and listen.  You probably don't think you need it. 25:15 – stay in the zone, practice what you preach, and realize we all make mistakes Learn more about Corrigan Electric here https://www.corriganelectric.com