Culture and Care Model for Senior Living

This segment discussed senior care options, and the different ways that loved ones join a senior living community like Chateau Retirement Communities. Laura Smith and Amanda Krueger join Suzanne Newman on the Answers for Elders podcast talk about the Chateau Retirement care model. Laura is Health Services Director at Chateau Pacific. Amanda is Vice President of Health Services. This show was recorded onsite at Chateau Pacific in Lynnwood, Washington.Laura says, "We are very fortunate to have the number of nurses that we have in our buildings... The benefit that I see from having so many nurses is that we get to know our residents on a more individualized basis, and then we get to know little details about their lives that guide the way we care for them.Amanda adds, "Really getting to know our residents is very important. In fact, one of the stories that we have recently is that we learned from a family member, or [possibly] a staff member, that a resident was having a hard time showering, getting into the shower and agreeing to that. And they found that offering her a banana before the shower allowed her to forget about the process. And [then] she was able to take the shower without any any behaviors, and never refused to shower after that point. And, making sure that gets to the service plan, so all the staff then learn of that."Laura says, "We have families that don't see necessarily what we see, because their loved one may act differently when they're around, or they've maybe had some walls up that they let down and they have a little bit of dementia or whatnot. So we do see things that the families don't see, so we do have to sit down and and have those conversations, this is what Mom's doing lately. Her mom's not wanting to necessarily go out to activities. Let's figure this out. So we do like to have families come in and talk about these things. We want people to be able to live their best lives that they possibly can here, and have that quality."Suzanne noticed a vibrancy about the culture at Chateau Pacific that has a lot to do with the overall view of how they treat people. Laura says, "Our philosophy here is that we are privileged to work in their home. This is their home, and we get the privilege to work here. So we're serving them. They're not here for us, we're here for them."Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton.Visit them online or call 800.960.1944. Also visit Chateau's specialist page on Answers for Elders to hear more of their shows.Check out our affiliate podcast Alzheimer’s Speaks.