Culture Chat: Culture and the Customer Experience

What this episode covers

In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience. Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this conversation we talk to Aimee Lucas, customer experience transformist at the Temkin Group, about her thoughts on how exactly culture impacts how customers relate to the companies they interact with.

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Frequently Asked Questions

How long is this episode of Empowering Workplaces?

This episode is 28 minutes long.

When was this Empowering Workplaces episode published?

This episode was published on November 28, 2016.

What is this episode about?

In this episode of the Culture Chat podcast, we're excited to dig into the topic of culture as it relates to the customer experience. Tony Hsieh, CEO of Zappos, once famously said that "brand is a lagging indicator of culture" - in this...

Can I download this Empowering Workplaces episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.