Culture, Customers, and Just‑in‑Case Supply Chains with Home Depot Legend Jim Inglis

What happens when a retailer builds every decision around the customer and backs it up with a disciplined, data‑informed operating model? In this episode of Sustainable Supply Chain Forum, Home Depot legend Jim Inglis reflects on the culture, leadership, and merchandising principles that powered the company’s rise from regional chain to industry giant. He shares stories from the early days, why “bleeding orange” culture still matters, and how store operations, inventory strategy, and vendor partnerships all connect back to serving the customer better. Listeners will gain practical insight into just‑in‑case vs. just‑in‑time inventory, the role of trust between merchants and suppliers, and what today’s retail leaders can learn from Home Depot’s playbook in an era of constant disruption.