Culture First, Compliance Second: Rethinking Drug Diversion Prevention

What if the key to preventing drug diversion isn’t more policies—but more trust?In this episode of Rxpert Solutions, I talk with Shealee Mitchell, M.Jur., BSN, RN, a diversion specialist who’s transforming how healthcare organizations approach drug diversion prevention through a relationship-first model.With experience as a pharmacy tech, nurse, and Chief Experience Officer, Shealee explains why focusing on culture before compliance leads to stronger, more sustainable results.We discuss:- How building trust reduced missing medications- Why “face time” beats email in prevention- How collaboration with HR and legal strengthens accountability- The power of celebrating wins to reinforce positive cultureThis conversation challenges traditional compliance models and proves that culture—not fear—is the foundation of effective diversion prevention.More from Rxpert Solutions: https://www.rxpert.solutions/?utm_source=spotify&utm_medium=insights&utm_campaign=shealee