Culture Is Not Fluff: Annette Franz on Employee Experience & Customer Success

Culture is not fluff—it’s your operating system.In this episode of Chats with Jason, Jason S Bradshaw sits down with Annette Franz—CEO of CX Journey and author of Employee Understanding—to uncover why fixing culture is the fastest path to improving both employee experience and customer experience.💡 What you’ll learn in this episode:Why leaders must put employees MORE first to deliver world-class customer experiencesThe 3 questions that reveal if your company culture is brokenHow to stop chasing survey scores and build a listening cultureWhy designing for memories, not just moments, creates lasting loyaltyThe powerful link between employee engagement and customer successWhether you’re a CEO, HR leader, or CX professional, this conversation will challenge how you think about culture and give you practical tools to transform your business from the inside out.👉 Watch now and remember: Transform the Experience. Transform Your Business.00:00 Introduction to Customer Experience and Culture00:22 Meet Annette Franz: CX Journey and Career Insights01:22 The Evolution of Customer Experience02:59 The Importance of Culture in Business07:58 Employee Experience vs. Customer Experience12:26 The Three Pillars: Culture, Insight, and Empathy18:44 From Mapping to Action: Driving Change24:36 Designing Experiences for Memory26:37 Final Thoughts on Culture and Employee ExperienceWant more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Annette Franz: Website: https://annettefranz.com/LinkedIn:https://www.linkedin.com/in/annette-franz/Facebook: https://www.facebook.com/cxjourneyincTwitter/X: https://x.com/annettefranzYouTube: https://www.youtube.com/@cxjourney-annettefranzBuy Annette’s books here: https://annettefranz.com/books/Buy Employee Understanding on Amazon: https://a.co/d/99UjTKm#EmployeeExperience #CompanyCulture #CustomerExperience #Leadership #CX #BusinessSuccess #CultureTransformation #AnnetteFranz #JasonSBradshaw #ChatsWithJason #BusinessPodcast