Culture Is the Strategy with Mark Harrington

In this episode of NRG Insights, Marcus is joined by Mark Harrington, CEO of L&C, to talk about what it takes to build a strong business culture at scale. From his early days as a protection adviser to now leading a team of 440+ advisers, Mark shares the lessons learned, challenges faced, and what’s shaped his leadership journey.Whether you're building a brokerage, leading a team, or stepping into leadership for the first time, this episode is packed with insights on how to lead with empathy, create alignment, and build a business people want to be part of.Here's what's coming up...Mark’s journey from adviser to CEO of one of the UK’s largest brokeragesThe role of culture in scaling a financial services businessManaging people through growth, change, and economic uncertaintyLeadership lessons from nearly two decades in the industryWhy visibility, empathy, and trust are critical to modern leadershipHow L&C is building its next generation of leadersBalancing remote working with team connection and productivityIf you like this episode, don’t forget to share and tag NRG in your post and let us know  what you liked so we can record more fantastic content for you.