Culture on the Line: How Firehouse Culture Shapes Safety, Trust & Retention | Scott Thompson

Retired chief Scott Thompson joins Larry Conley to cut through buzzwords and show how culture, defined as "how things get done," directly affects safety, trust, recruitment, and daily performance in the fire service. Learn why the company officer role is the tightrope between administration and the crew, why roll call and mentoring matter, and how a deliberate 18-to-36-month program including vision, aligned policies, trained mentors, role modeling and maintenance, creates a self‑correcting, high‑performance house.