Culture Over Ego: How Booking.com Aligns 24,000 Employees...

What this episode covers

What does it take to create a thriving, low-ego culture in a global organization with 24,000 employees? Paulo Pisano, CHRO of Booking Holdings and CPO of Booking.com, shares how he connects culture to strategy, leverages customer dashboards and engagement metrics to benchmark success, and drives alignment across international teams. Discover why resisting the influence of the HiPPO (highest paid person’s opinion) is essential for effective decision making and gain practical insights to elevate your own organizational culture. Subscribe to People + Strategy podcast to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/nq47pr --- Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r

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Frequently Asked Questions

How long is this episode of People and Strategy?

This episode is 33 minutes long.

When was this People and Strategy episode published?

This episode was published on September 12, 2025.

What is this episode about?

What does it take to create a thriving, low-ego culture in a global organization with 24,000 employees? Paulo Pisano, CHRO of Booking Holdings and CPO of Booking.com, shares how he connects culture to strategy, leverages customer dashboards and...

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