Culture Talks: The Caring Leader's Edge — Balancing People & Performance with Kimberly Vaughn

In this conversation, Kimberly Vaughn, VP of Claims at Amerisure Insurance,discusses the evolving landscape of leadership, emphasizing the importance of employeeengagement, psychological safety, and the balance between caring for people and achievingbusiness results. She shares insights on how to address negative friction in the workplace, therole of AI in enhancing workflows, and the significance of recognition in fostering a positive workenvironment. Vaughn also highlights the qualities she looks for in emerging leaders and thelessons learned from her experiences in swimming and leadership.