Custom Alarm CEO Melissa Brinkman On Getting the Right Employees On the Right Seat of the Bus

Custom Alarm is a security company out of Rochester, Minn., that offers fire inspections, connected security, video surveillance, access control and interactive services. Melissa Brinkman’s father Leigh Johnson founded the company, and she came to work at the family business in 1998 after spending several years in management positions in the hospitality industry. She held various positions at Custom Alarm, from marketing, to sales manager, to customer services manager, before being promoted to CEO in 2014. Here, Brinkman talks about the company’s 50th anniversary, working at the family business, why she’s so passionate about customer service, staffing and more.