Customer Care Training Rule Number One: First, Do No Harm
Don Crawley, Author. Customer Care Training Rule Number One: First, Do No Harm You may have heard the Latin phrase, Primum non nocere, which means "first, do no harm." Although it’s often associated with the physician’s Hippocratic Oath, the original oath does not include the precise phrase. It is, however, taught in medical schools as part of medical ethics classes and it has an important connotation for those of us who serve end-users and other customers. Customer Care Training Rule Number One: First, Do No Harm Don Crawley
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