Customer-Centric Strategies Unveiled: A Conversation with Annette Franz

Join Anjali, the host of "CX Excellence Chats with Anjali," in an enlightening conversation with Annette Franz, CCXP, an expert in building winning organizations through customer experience. Annette, a coach, keynote speaker, and author, shares invaluable insights into cultivating customer-centric cultures and strategies. In this episode, Anjali and Annette explore thought-provoking topics such as the counter-intuitive approaches to culture and customer journey, the pitfalls Indian businesses face in crafting CX strategies and building products for customers, not customers for products! Discover the principles and practices of customer-centricity and the role of an employee-first approach in fostering inter-functional collaboration. Connect with Anjali: LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/ Instagram: https://www.instagram.com/cxcel3/ Twitter: https: //twitter.com/xcel_c Facebook: https://www.facebook.com/cxcel3 Email: [email protected] Website: https://www.c-xcel.com