Customer-centricity and Change Management as factors for successful transformation

from Digital Transformation: Surviving the new normal · host Dr Mukhtar Lasisi

In this 3rd episode of Digital Transformation coffee talk, Dr Mukhtar and Mayokun focused on the role the people (customers and internal staff) play in ensuring a successful digital transformation

Episode metadata supplied by the publisher feed · Published Jun 29, 2020

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Customer-centricity and Change Management as factors for successful transformation

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