Customer Centricity, Silo Busting, and Organizational Agility

from Business Agility Now Podcast · host Scaled Agile

Organizations worldwide are shifting their focus toward customer centricity for lots of reasons, including to build loyalty and drive revenue. But an amazing customer experience isn't just about customers. In this episode, Tiffani Bova shares her advice about why organizations need to start by creating a great employee experience.

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This episode is 18 minutes long.

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This episode was published on January 19, 2021.

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