Customer Complaints: Love Those Lemons to Improve Customer Experience

from Improving Customer Experience · host Lynn Hunsaker

How to embrace customer complaints and low survey ratings as essential ingredients to improving customer experience. From the blog Customer Experience Optimization: (2:33) - Sign-up for ClearAction Newsletter.

Episode metadata supplied by the publisher feed · Published Jan 6, 2009

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Customer Complaints: Love Those Lemons to Improve Customer Experience

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