CUSTOMER CORNER: Frucor Suntory

We’ve merged efforts with the team from The Art of CX podcast to bring you Customer Corner, a series of unplugged conversations focused on the challenges and transformations going on in the corner offices of the world, from the folks sitting at the desk.In our first episode of the Customer Corner series, we’re learning how Frucor Suntory, one of the leading drink manufacturers and sellers in Australasia, has used their ongoing digital transformation to stay ahead during the pandemic. About our guestsFernando Battaglia is the Value Stream Manager at Frucor Suntory. As a value stream manager, he works with the commercial and consumer marketing teams to develop digital platforms and digital systems that support the business and support the people working in the business to interact with consumers and customers.Nick Wood is the dedicated host of Customer Corner, and the former host of The Art of CX and Labs Talk podcasts.Alfred Bonilla is the co-host for this episode. He is the Head of SAP Japan for SAP Customer Experience. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.