Customer Discovery

In this week’s episode, Tracy Eames, CEO of TEAMES & CO is talking about Customer Discovery.. We have received lots of questions about how we think about customer discovery, and thought we would share a bit more about our approach, along with some tips and tricks to get you started! Show Highlights: Highlight (01:36) -Tracy does a quick refresher on what is a Net Promoter Score and why you should have one Highlight (03:00) - Tracy shares how we kick off customer discovery with a few tips and tricks to get you started. Highlight (06:22) - Why you should not only interview your customers, but watch them use your product or a prototype. Highlight (7:02) - Mapping your customer’s journey and why it matters. Related Links: Learn more about how TEAMES & CO builds effective and empowered teams that deliver results at https://www.teamesandco.com/ Follow TEAMES & CO on Facebook LinkedIn, Twitter (@teamesandco) and Instagram (@teamesandco) Want to watch the podcasts on video visit TEAMES & CO on YouTube. Views expressed by guests are their own and may not reflect the views of TEAMES & CO. Mention of particular products or services and participation of a guest does not imply an endorsement by TEAMES & CO. The information provided is for educational and entertainment purposes and should not be taken as professional advice. Our podcast is edited by Nodderly (www.nodderly.com). A huge thank you to their team for the great video, audio and editing support!