Customer Experience and AI Are Now Business Essentials, Verizon Executive Insights

In this episode, I speak with Verizon’s Mike Caralis about why customer experience and AI have become essential for modern businesses. We dive into how companies can use connectivity, digital tools, and smarter technology decisions to meet rising customer expectations. Mike shares practical insights on adopting AI without overwhelming teams, avoiding common technology investment mistakes, and building secure systems that support growth. We also discuss why partnerships with trusted providers matter, how cybersecurity threats are evolving, and what businesses can do right now to stay competitive in a digital-first world.