Customer Experience, Back to Basics and Creating a Customer Focused Business - Interview with Syed Hasan of Responsetek

This is the fifth in the series of interviews with business leaders in the 'customer' space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses. Previously, I spoke to Scott Gould of Like Minds, Aaron+Gould and Scott Gould & friends about leadership, building communities and the world of social media. Today, I want to introduce you to Syed Hasan, CEO of ResponseTek, who is leading provider of integrated customer experience solutions focusing on automating and operationalising customer feedback and voice of the customer information within businesses. ResponseTek helps their clients to listen more, learn quicker and spend less on their customer experience programs. What I like about Syed is that he takes a very straight-forward, pragmatic and back to basics approach to building their business and helping deliver consistent and better customer experiences for their clients.