Customer experience: into the metaverse

How will the metaverse and web3 change customer experience? Colin Cosell, Ellen Fearnley and Adam Burns are joined by Hussein Dajani, Nissan’s GM of Digital and Customer Experience Transformation, to talk trends, tactics and toes in the water. Let us know what you think in the comments or email [email protected]. Key discussion points include: How to make physical CX more digital The infrastructure problem Into the metaverse Connect with Colin Cosell Connect with Ellen Fearnley Connect with Adam Burns Connect with Hussein M. Dajani Resources mentioned in this episode The Drum – 5 brands already embracing the metaverse Mendix – The case for automated customer engagement Nissan – Intelligent mobility CMS Wire (Scott Clark) – How Web3 changes the content model GDS Group – Meet the Boss roundtables GDS Group – Customer Experience summits If you want to join our community of executives leading the way in business and digital transformation, sign up here: The Leading Provider of Virtual Executive Events & Summits | GDS Group