Customer Experience is EVERYTHING!

Over the last few weeks, I’ve had many conversations with retailers about the need to elevate customer experience in their stores’ (both physical and digital). As I look at my own business and measure CX, I use this podcast guest as my benchmark. Step 5 in our 12 for 22 Whitepaper is Customer Experience is Everything and no one exemplifies that statement better than Lexus of Edmonton’s President, Bruce Kirkland. Listen to this rewind and ask yourself, is her experience in my stores’ everything I want it to be. Remember, her experience outweighs expense… The Wealthy Retailer is hosted by Dan Holman. Join him as they discuss all important topics in the retail industry. He chats with retail experts, retail owners and more. Sign up for the weekly newsletter! Every week we curate the Independent Retail news of the day to keep you better informed. You’ll also be able to stay up to date on current retail trends, technology and more. Sign up here: retailbycrs.com/newsletter This podcast is brought to you by Canadian Retail Solutions. Since 1991 they have provided comprehensive Point of Sale retail software support and training along with inventory management solutions to empower retailers in Canada and throughout North America. If you are looking for new solutions in your retail environment or are getting ready to launch your new operation, be sure to check out canadianretailsoltions.com for more information. Remember!! Canadian Retail Solutions exist to make Retailers BETTER!