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EPISODE · Aug 9, 2016 · 25 MIN
Customer Experience Leadership in Government, With Stephanie Thum [CB16]
from The Chief Customer Officer Human Duct Tape Show
In this episode, we explored yet another unexpected place where customer experience is taking hold: the Government. Stephanie Thum, Vice President of Customer Experience for the Export/Import Bank of the United States explains how the mandate for service in government has led to wide spread action across many government agencies to address and rethink how they serve.
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Customer Experience Leadership in Government, With Stephanie Thum [CB16]
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This episode was published on August 9, 2016.
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