Customer Experience Management by Walking the Talk

from Improving Customer Experience · host Lynn Hunsaker

Beyond customer surveys and rhetoric, an organization has to do things uniquely to lead its industry peers in superior customer experience. Examples from IBM, Toyota, Intuit, JetBlue, Enterprise. From the blog Customer Experience Optimization: (3:48).

Episode metadata supplied by the publisher feed · Published May 20, 2010

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Customer Experience Management by Walking the Talk

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