Customer experience modernization sounds straightforward, until agencies try to execute it

from The Federal Drive with Terry Gerton

Federal leaders are under growing pressure to improve how the public experiences government, even as they manage compliance, security and aging systems. We'll explore where agencies are encountering the most friction and what’s helping them move from intent to execution with general manager for U.S. federal government at Granicus, John Boerstler.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What this episode covers

Federal leaders are under growing pressure to improve how the public experiences government, even as they manage compliance, security and aging systems. We'll explore where agencies are encountering the most friction and what’s helping them move from intent to execution with general manager for U.S. federal government at Granicus, John Boerstler. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Customer experience modernization sounds straightforward, until agencies try to execute it

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How long is this episode of The Federal Drive with Terry Gerton?

This episode is 12 minutes long.

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This episode was published on May 7, 2026.

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