Customer experience modernization sounds straightforward, until agencies try to execute it

Federal leaders are under growing pressure to improve how the public experiences government, even as they manage compliance, security and aging systems. We'll explore where agencies are encountering the most friction and what’s helping them move from intent to execution with general manager for U.S. federal government at Granicus, John Boerstler.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.