Customer Experience: Perception vs. Reality
Episode 64 of the Expert Insights podcast, hosted by Total Expert, titled "Customer Experience: Perception vs. Reality" was published on June 17, 2020 and runs 7 minutes.
June 17, 2020 ·7m · Expert Insights
Summary
Customer experience is comprised of every touchpoint and interaction consumers have with your brand. From email to social to your website and beyond, every interaction plays a key role in how consumers view your brand. Total Expert Founder & CEO Joe Welu and Chief Customer Officer Sue Woodard break down the challenges many financial brands face when it comes to customer experience, and how to overcome them to turn your perception into reality.
Episode Description
Customer experience is comprised of every touchpoint and interaction consumers have with your brand. From email to social to your website and beyond, every interaction plays a key role in how consumers view your brand. Total Expert Founder & CEO Joe Welu and Chief Customer Officer Sue Woodard break down the challenges many financial brands face when it comes to customer experience, and how to overcome them to turn your perception into reality.