Customer Experience Superheroes - S16 E2 - CX Tech Demo Day

This episode of the Customer Experience Superheroes podcast captures a frank panel discussion recorded at Lexden’s CX Tech Demo Day in October 2025. Believed to be the first event dedicated solely to CX technology, it brought together providers focused on real capability, not surface-level innovation.The panel features Federico Cesconi (Sandsiv), David Heneghan (CX Index), Keith Fulford (Genesys), Trent Rossini (inCuba) and Agam Kohli (Odigo), hosted by Christopher Brooks from Lexden Group. The discussion is shaped deliberately from a buyer’s perspective, with questions that cut through typical vendor messaging.Rather than product talk, the panel explores how CX technology should deliver value. How ROI is genuinely measured. Where time savings create the biggest commercial impact. And whether AI can finally drive both efficiency and customer loyalty without compromise.The conversation also covers how vendors position themselves with clients, the role of cybersecurity as a non-negotiable part of customer care, and how leaders should think about AI as an intelligence layer across the entire customer journey.If you’re responsible for CX strategy or technology investment, this episode offers clear, grounded perspectives from people working at the sharp end of CX tech decisions.