Customer Feedback’s Impact on Exit Value Ft. Eli Portnoy

Customer concentration and customer dependency are well-known exit risks — but customer feedback may be the most overlooked value driver in a business owner's toolkit. Eli Portnoy, serial entrepreneur, Harvard Business School Executive Fellow, and founder of BackEngine, has achieved multiple successful exits totaling over $66 million in value. A self-described customer obsessive, Eli joins Pat and Walter to explain how staying systematically close to customer feedback drove the value of his businesses, how most companies lose that connection as they scale, and what owners can do to rebuild it — before a buyer finds the gap during due diligence.  Guest: Eli Portnoy, Co-Founder & CEO, BackEngine | Harvard Business School Executive Fellow Connect with guest: linkedin.com/in/eliportnoy“We want you to help you build a business that is sellable and exit successfully on your own terms and conditions.” - Pat EnnisConversations that move you closer to a regret-proof exit. Subscribe To The Channel By Clicking HERE!Learn more about working with Pat and Walter at ennislp.com Connect with Pat: linkedin.com/in/pat-ennis-25b4a111/Connect with Walter: linkedin.com/in/walter-deyhle-cpa-abv-cff-maff-cexp-cepa-57386614/#PatEnnis #WalterDeyhle #ExitReadinessDISCLAIMER: The information in this presentation is provided as education only. Neither the presenter nor ENNIS Legacy Partners is engaged to render legal, accounting, or other professional services. Consult a qualified professional for advice specific to your situation. ENNIS Legacy Partners assumes no legal liability for any loss related to information contained in this presentation.