Customer-focused Coach as Technology Leadership Model

Questions? Feedback? Send us a text!In this episode, Joe Gottlieb speaks with Sean Moriarty, Chief Technology Officer at State University of New York, Oswego, about how a coach-style leadership model grounded in trust, consistency, and human connection has shaped his approach to technology in higher ed. Sean shares how his dual reporting relationship to both the Provost and CFO enables broad, strategic alignment across campus priorities, and how his team’s investment in management training and innovation grants continues to pay dividends—especially through the pandemic and into the AI era.Listeners will gain insight into the power of building a “coalition of the willing,” fostering early adopters, and grounding digital strategy in user-centric design. Sean’s story illustrates how personal leadership philosophies, institutional mission, and regional transformation can converge to create resilient and adaptive digital ecosystems.Our host, Joe Gottlieb, President and CTO of Higher Digital, brings decades of experience in higher ed technology leadership to each episode. References: Sean MoriartyState University of New York, OswegoSubscribe or follow TRANSFORMED wherever you listen, to get the latest episode when it drops and hear directly from leaders and innovators in higher ed tech and digital transformation best practices.Find and follow us on LinkedIn at https://www.linkedin.com/company/higher-digital-inc