Customer Problems and Burning Bridges

In this episode of Business Brain, Dave Hamilton and Shannon Jean open with lighthearted banter about left-handedness before Shannon shares a major milestone: his $5 Reseller Mastermind has reached over 1,000 members. He explains how the community started almost by accident through X (Twitter) subscriptions, evolved to a Kajabi-based platform for better management, and now allows members to connect, share resources, and learn. The move off social platforms gave Shannon ownership of his audience and reduced his personal workload as members help each other. The conversation then shifts to Dave’s new business maxim: “Burned bridges kill future deals,” an extension of the classic “time kills all deals.” They discuss the importance of handling business disputes diplomatically to preserve relationships, even when wronged. Shannon offers real-world examples from product sourcing, noting that measured, respectful responses often turn problems into leverage for better future terms. Both stress that vendors, employees, and industry contacts move between companies, so preserving goodwill keeps opportunities open. The episode wraps with sponsor messages from Shopify and Eversite, reinforcing the importance of reliable tools and systems for entrepreneurs, and a call for listener feedback on the “burned bridges” concept. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #674 for Wednesday, August 13th, 2025 August 13th: Lefthanders Day 00:02:45 Your customers will tell you the problem that they need you to solve Congrats to Shannon for hitting 1,000 members to his reseller mastermind! Using Kajabi Solving the Consultant Trap 00:11:18 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and upgrade your selling today! 00:12:51 SPONSOR: Eversite – Your own in-house web team for just $399/month. No big upfront fees, no long-term contracts—just a gorgeous, pro-managed website without the stress. Visit Eversite.com/bb to get started today! 00:14:17 Time Kills ALL Deals, but… Burned Bridges Kill Future Deals Beware of backing someone into a corner Give them an opportunity to save face 00:19:47 Business Brain 674 Outtro Review Business Brain Subscribe to the show [email protected] Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain The post Customer Problems and Burning Bridges – Business Brain 674 appeared first on Business Brain - The Entrepreneurs' Podcast.