Customer Research Strategy that Delivers Optimal Customer Experiences

from CX Today · host CXToday.com

CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify.In this session, we discuss:What's top of mind for marketing and CX leaders regarding their customer research programs?Why persona development and customer journey mapping are such critical components of successHow marketing and CX leaders should think about refreshing their customer personas

Episode metadata supplied by the publisher feed · Published Oct 9, 2024

Embed this episode

Attribution link and audio player

NOW PLAYING

Customer Research Strategy that Delivers Optimal Customer Experiences

0:00 8:59

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of CX Today?

This episode is 8 minutes long.

When was this CX Today episode published?

This episode was published on October 9, 2024.

Can I download this CX Today episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!