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Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk

EPISODE · Jan 14, 2020 · 22 MIN

Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Sam Boonin, Vice President of Products at Zendesk, about their recently published Q2 Benchmark report that shows that customer satisfaction is on the rise globally. This interview follows on from my recent interview: Employee engagement is about human relationships not human resources – Interview with Luis Suarez of IBM – and is number seventy in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

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Customer Satisfaction Is On The Rise Globally - Interview with Sam Boonin, VP Products at Zendesk

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