Customer Satisfaction Vs Customer Loyalty

In this first ever crosspost with HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), I sat down with Kat Conchas and John Akhoian to discuss CSAT and CLOY, what they mean, and to discover if one is more important than the other. https://linktr.ee/caffcx Kat: https://www.linkedin.com/in/katherine-conchas-819700205/ John: https://www.linkedin.com/in/john-akhoian/ HeroTalk: https://open.spotify.com/show/4xK9JgDxEsvzcOAvyvi6H0?si=uhnKR8uTQVu9g9tfj4LZSw&utm_source=copy-link%3F&nd=1 Rooter Hero: https://rooterhero.com/