Customer Science with Colin Shaw

The CX Goalkeeper had the great opportunity to interview Colin Shaw LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of 'The Intuitive Customer' in Top 5% | Best-selling Author x 7 | Conference Speaker Highlights: 00:00 Game Start 00:51 Colin's introduction 06:19 Colin's values 08:31 The customer satisfaction index 09:56 No single silver bullet in customer experience 11:04 Customer Science 15:29 Data 21:49 Behavioral science 31:08 Artificial Intelligence 35:44 An example: Apple 37:19 The Future of CX 38:40 Colin's book suggestion 40:04 Colin's contact details 41:08 Colin's Golden Nugget and much more on https://www.cxgoalkeeper.com/ColinShaw #cxgoalkeeper #customerexperience #podcast #leadership #artificialintelligence #data #customerscience #behaviouralscience