Customer Service Admin Modernization: A Conversation with Microsoft's Tina Ding

FULL SHOW NOTES
https://podcast.nz365guy.com/481 

Picture this: You're a customer service admin needing a modernized approach. What if there were improvements in customer service administration, security role management, and agent productivity features, all at your fingertips? This episode with our guest, Tina Ding, Senior Program Manager at Microsoft, brings this transformation to life! Tina takes us on a personal journey from China to Seattle, sharing her passion for food, family, and fun while also giving us a glimpse into her career beginnings and her work in admin modernization of the customer service product. We explore the essential tasks and roles of customer service admins and the exciting progress her team has made in reshaping the customer service experience.

Shifting gears, we spotlight the October Release Wave 2 2023 and the significant enhancements to contact centre and user management. Tina enlightens us on the potential of the Power Platform in creating powerful and versatile applications. We discuss how this platform could be a game-changer for your organization's productivity and delve deep into its features and capabilities. As a bonus, Tina generously shares her top tips on how to get started with the Power Platform. So, if you're all about optimizing your customer service game and leveraging the power of the Power Platform, this episode is an absolute must-listen!

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith