Customer Service AI, Ranking Hotel Points & Legislation to Kill Travel Rewards

Episode Description In this episode Shawn and Joe discuss new legislation that may end up killing credit cards rewards. Is this something to worry about and would it be better for customers? Other topics discussed include: Joe's Star Wars hotel experience, ranking hotel points based on desirability, automated customer service and AI plus an airline phone scam you probably need to hear about. Episode Notes 0:00 - Galactic Starcruiser and the experiential travel space 12:10 - Credit card rewards going away? 19:32 - Hotel loyalty programs ranked 25:09 - Don't get scammed googling phone numbers 28:40 - American Airlines and AI Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at [email protected].  You can subscribe on Apple Podcasts, Google Play, Sticher, Spotify, TuneIn, Pocket Casts, or via RSS. Don't see your favorite podcast platform? Please let us know! Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License