Customer Service & Building a Business with Al Crnjac

In this edition we talk with Al Crnjac who owns two Fibrenew franchises. All told, he and his business partner Claude Charron of Fibrenew Outaouais have 10 technicians and 10 vans on the road in the greater Ottawa area and work across multiple markets. Today his Fibrenew Eastern Ontario business does $200,000 / year and Fibrenew Ottawa does $375,000 / year - both with plenty of room for growth in the years ahead. Key take aways from this conversation: - doing small positive things all the time makes a huge difference overall - how to work with multiple upholsterers and what that means to business grow - how driving 450-500km / 280-300 miles PER DAY is no problem - how working in extreme winter elements is no problem - how professionalism in every single element of the business adds up - how to enjoy the process and enjoy business ownership - how much attitude matters in achieving success We hope you enjoy!