Customer Service and Experience - Mohamed Latib

As a consumer, we are always on the receiving end of a customer service experience; sometimes good and sometimes… well… not-so-good. For the business, the customer experience needs to be a strategic imperative. Dave Bookbinder goes Behind The Numbers with Mohamed Latib, Founder and CEO of CX University and PX Academy. In this episode, Mohamed shares his knowledge around customer experience (“CX”) as a business discipline, how organizations can do a better job instilling this philosophy into their culture, and how the democratization of information has changed the way businesses and customers interact.  Check out more of Behind The Numbers on YouTube Behind The Numbers is available wherever you get your podcasts Please subscribe to keep up with the latest episodes, and please rate the podcast so that others might find it – and please let me know what part of the world you’re tuning in from! Want to share your insights with the business community? Message me to learn how you can be a guest on Behind The Numbers. [email protected]  Please connect with me on LinkedIn and check out https://www.NewROI.com