Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach, CEO of LiveOps, a leading virtual contact center solutions company for the financial, health care, insurance and retail industries. Keith joins me today to talk about the human and tech balance in customer experience, striking the right balance and maintaining quality standards when you are managing a network of 20,000 virtual agents.

Episode metadata supplied by the publisher feed · Published Dec 3, 2019

Embed this episode

Attribution link and audio player

NOW PLAYING

Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach

0:00 35:13

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 35 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on December 3, 2019.

Can I download this Punk CX: Customer Experience Insights with Adrian Swinscoe episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!