Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Customer service and moving from the enterprise to the flexiprise - Interview with Keith Leimbach, CEO of LiveOps, a leading virtual contact center solutions company for the financial, health care, insurance and retail industries. Keith joins me today to talk about the human and tech balance in customer experience, striking the right balance and maintaining quality standards when you are managing a network of 20,000 virtual agents.

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This episode is 35 minutes long.

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This episode was published on December 3, 2019.

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