Customer Service & Urgency

In this episode of Ask Christina First, we learn how to deal with customer emergencies and why adding time into your daily schedule is necessary in order to handle these emergencies as they come in. A major first step is understanding and accepting that emergencies happen and will happen on a daily basis. Preparing for these emergencies using your existing systems will create a space where you can handle the urgency and move forward. How much time you allocate for emergencies depends on the level of customer service you’ve promised your customers. For example, if you are a luxury business, your high level of customer service is going to have to be incorporated into your current system. Being a high level luxury business requires a high level of attention to your customers and their needs. The space needed to handle emergencies needs to be prioritized in your time management system. Another way to add in emergencies is during your daily dump. Here you can add slots of times where an urgency can be handled or where it will make sense to allow allocated time to handle this particular problem. This creates a space where your customer urgencies aren't hijacking your time. How you handle these emergencies plays a major role in the atmosphere of your business which includes your overall values. Are you a business that runs off of fight or flight or does your business hold values that require and allow you to focus on what's important and getting it done? In this episode you will learn: 1. Why adding customer urgencies to your daily schedule will save you time and headaches. 2. Discover what level of customer service you’ve promised your customers in the beginning. 3. How to determine if your business is ran on fear or instincts. Customer emergencies are a big part of running a business, but if you do not make space for these emergencies to be handled your business could begin to feel the pressures of it. Making time for emergencies is a great way to keep you, your employee’s and your customers happy.