EPISODE · Jan 3, 2022 · 30 MIN
Customer service costs: what are we talking about? - E55 with Vincent Placer
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had a smart discussion with Vincent Placer CEO of Colorado Group and ECXO Ambassador for the French Chapter The discussion is available on all common PODCASTING platforms as Apple, Google, Amazon, Spotify and Stitcher as well as a WEBCAST on YouTube. In this episode we discuss about: - Some insights on the ECXO - to link costs and returns early in the innovation process - investing in CX leads to return in the medium and long run - understanding the cost to serve - the 3 fields to optimize costs … and much more His book suggestion: - Noise; Daniel Kahneman, Olivier Sibony, Cass R. Sunstein - Introductory Statistics; Thomas H. Wonnacott, Ronald J. Wonnacott Vincent's golden nugget: «Join the ECXO!» How to contact Vincent: https://www.linkedin.com/in/vincentplacer/ Thank you, Vincent! Thank you, ECXO! #customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast #ecxo #costmanagement
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Customer service costs: what are we talking about? - E55 with Vincent Placer
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