Customer Service, Customer Experience and Measuring How Your Company Feels: Interview with Derek Williams of the Wow! Awards

Earlier this year, I published a post called The Wow! Awards – The missing key to employee engagement and great service?. Following on from that post, I was able to interview the man behind The Wow! Awards, Derek Williams. In this interview we talked about his mission, changing the way that companies think, how you can measure how your company is feeling, customer service, customer experience and changing the world.